ZOHO CRM is thé platform for customer relationship management. This software makes viewing and managing potential leads and customers a piece of cake. Make personal contact with customers and reach them through various channels such as email, chat and social media. Whether you are a B2B, B2C, small or a large company. This CRM seamlessly connects to your company and business processes.
Below we highlight a number of applications that can be linked to the ZOHO CRM: SalesIQ live chat, ZOHO Campaigns, ZOHO social, ZOHO Desk, ZOHO Books and ZOHO commerce.
ZOHO SalesIQ live chat
Adjust the chat entirely to your own taste and corporate identity and be in direct contact with your customers. Put the app on your mobile so that you are always available. Not present? With one button you indicate the availability and set standard messages so that your customers are always addressed properly.
The app provides insight into real-time visitors and lead scores, shows chat history and reports and has a feedback section where customers can leave their reviews.
Moreover, the SalesIQ app offers the possibility to set triggers to approach your visitors and customers at the right time. This way you can easily send a chat invitation with personal text to new and returning customers. A good way to personalize your website and to connect it seamlessly to the visitor.
Use marketing automation with ZOHO campaigns and let your emails and newsletters run automatically and more efficiently. Generate subscriptions for the newsletters by placing sign up forms on integrated external platforms such as your website and social media.
The Zoho Campaign Gallary offers many pre-designed templates, which can be easily customized with your own images, text and call to action buttons. The software is even designed in such a way that you can add dynamic content based on the demographic factors of the newsletter recipients.
You have insight into real-time data and extensive reports. Another useful addition: assign scores to the newsletter recipients based on their involvement such as unique clicks, number of opened emails and sharing the messages with others.
You manage all your social channels in one place. Use the content calendar and plan your messages in advance. With the SmartQ slot you know exactly when your target group is most active. You also have direct insight into how the your posts are performing.
You can also communicate with your target group via ZOHO social and you will also see what is said about your company on the social channels. This way you stay informed of all social interactions.
Automate your finance and accounting, just like our client Helinox. ZOHO books takes a lot of work off your hands.
Keep track of time spent on projects with time tracking and create invoices with just a few clicks. The software gives you real-time insight into your inventory and recognizes tax rates. A link with your bank account ensures automatic import of transactions.
With ZOHO Commerce you can build your own webshop in just a few steps. Technical knowledge is not necessary for this, because with the built-in builder you can easily add products and make the theme suitable for your own corporate identity.
Besides webshop hosting, ZOHO also provides order and stock management, payment methods and shipping modules. To further expand the possibilities of the webshop, you can connect the shop to the applications described above. No hassle with third party applications; all with one software, all data in one place.
Improve your customer service by integrating useful helpdesk software. Ticket management combines all communication from the customer service channels: e-mail, telephone, social media and chat.
The self-service function gives customers the opportunity to find answers to their questions themselves. For example via a FAQ page. ZOHO Desk can even be set up to automatically add questions that are not yet listed but that do come in regularly.
In addition, this software provides insight into trends and patterns of the efforts of your customer service team. Which makes it easy to identify areas for improvement.
We are certified
ICIT is ZOHO certified, and can therefore provide excellent customized advice and solutions. Thanks to ZOHO’s wide range of applications, we can always help you find a suitable sales or marketing solution. Whether it is about creating forms or analyze traffic on your website: the possibilities are endless.